Brand verification typically takes 24 hours. We review your brand profile, website, and documentation to ensure legitimacy. Verification is faster if your website clearly describes your business and includes contact information.
Can I have multiple advertiser accounts?
Yes, you can create multiple accounts for different brands or business units. Each account requires separate brand verification. Contact support if you need to link accounts for consolidated reporting.
What if my brand verification is rejected?
If rejected, you’ll receive an email explaining why. Common reasons include incomplete business information or unclear brand identity. Update your profile and resubmit. Contact support@useadmesh.com if you need assistance.
Can I change my brand name after verification?
Yes, you can update your brand profile anytime. If you’re changing your legal business name, you may need to re-verify. Contact support for guidance.
An offer is how you connect your product or service to AI conversations. Each offer represents a specific product, service tier, or campaign. You can create multiple offers for different products or audience segments.
How many offers can I create?
There’s no limit on the number of offers you can create. Many advertisers run different offers for different products, pricing tiers, or campaigns.
Can I edit my offer after publishing?
Yes! You can edit your offer description, categories, landing page URL, and call-to-action anytime. Changes take effect within minutes. Budget and payout strategy can also be adjusted.
What makes a good offer description?
Good descriptions are benefit-focused, specific, and concise (2-3 sentences). Lead with the benefit, not features. Example: “Project management tool that helps remote teams stay organized and ship faster” instead of “SaaS platform with advanced features.”
How do I choose the right categories for my offer?
Choose 2-3 specific categories that match your product. Think like your customer: what would they search for? What problem are they solving? Avoid generic categories — “CRM Software” is better than “Business Tools.”
What's the difference between CPX, CPC, and CPA?
CPX (Cost Per Exposure): You pay when your offer is shown (0.01–0.10). Best for brand awareness. CPC (Cost Per Click): You pay when someone clicks your link (0.50–5.00). Best for traffic. CPA (Cost Per Action): You pay when someone converts (10–100+). Best for ROI.
Start with CPC if you’re new to AdMesh. It balances visibility with engagement and gives clear ROI metrics. Move to CPA once you have conversion tracking set up and understand your unit economics.
Can I change my pricing tier after launching?
Yes! You can switch between CPX, CPC, and CPA anytime. Changes take effect within minutes. This is useful for testing different strategies or optimizing based on performance.
What are typical CPX rates?
Typical CPX rates vary by industry:
SaaS:0.01–0.10 per exposure
E-commerce:0.005–0.05 per exposure
Services:0.02–0.20 per exposure
Rates depend on your Contextual Relevance Score (CRS) and market demand.
How is my CPC rate determined?
You set your own CPC rate based on your business model and customer value. Typical ranges:
SaaS:0.50–5.00 per click
E-commerce:0.10–2.00 per click
Services:1.00–10.00 per click
Higher rates may reduce volume but attract more qualified traffic.
What's a good CAC (Customer Acquisition Cost)?
A healthy CAC:LTV ratio is 1:3 or better. For example, if your customer lifetime value is 300,aimforaCACunder100. Calculate: Total spend ÷ Conversions = CAC.
Set a daily budget (e.g., $50/day) in your dashboard. AdMesh paces your budget throughout the day. You can also set a monthly cap for predictable spending. Adjust anytime.
What happens when I run out of budget?
Your campaigns pause once your budget is exhausted. No more charges occur. You can add more budget anytime to resume spending.
Can I pause my campaigns?
Yes! You can pause campaigns instantly from your dashboard to stop spending. Resume anytime. This is useful for testing, optimizing, or managing budget.
How often is my spend updated?
Your dashboard updates hourly with current spend. You can see real-time metrics for exposures, clicks, and conversions. Detailed transaction history is available for download.
Can I set different budgets for different offers?
Yes! Each offer has its own budget. You can allocate your total budget across multiple offers based on performance and priorities.
CPC: Clicks, click-through rate (CTR), cost per click
CPA: Conversions, conversion rate (CVR), cost per conversion
Always track ROI: Revenue ÷ Total spend.
What's a healthy click-through rate (CTR)?
Healthy CTR varies by industry, but typical ranges are 3–8%. If your CTR is low, improve your offer description and categories. Higher CTR indicates better relevance.
How do I improve my Contextual Relevance Score (CRS)?
CRS (0–100) measures how well your offer matches user intent. Improve it by:
Writing clear, benefit-focused descriptions
Selecting specific, relevant categories
Using honest pricing and value propositions
Testing different offers and CTAs
Higher CRS = more visibility and better placement.
How long until I see results?
Most advertisers see their first exposures within hours of going live. Meaningful performance data (clicks, conversions) typically appears within 24–48 hours. Give campaigns at least 1–2 weeks before optimizing.
Why isn't my offer getting exposures?
Check your Contextual Relevance Score (CRS). If it’s low, improve your offer description and categories. Also verify:
Charges accumulate as exposures, clicks, or conversions occur (depending on your pricing tier). Your account is updated hourly. You receive an invoice at month-end with Net 30 payment terms (due within 30 days).
What payment methods do you accept?
We accept:
Credit card (automatic monthly billing)
Bank transfer (for larger accounts)
ACH (US-based accounts)
Contact support to set up your preferred payment method.
Can I get an invoice for my records?
Yes! Invoices are automatically generated at month-end and available in your dashboard. You can download and export them for accounting purposes.
What if I dispute a charge?
Contact support@useadmesh.com with details about the disputed charge. We’ll review your account activity and transaction history to investigate. Most disputes are resolved within 5 business days.
Surge Mode is an automatic optimization feature that keeps your offers visible when budget runs low. Instead of stopping delivery, AdMesh adjusts pricing (3x multiplier) to maximize remaining budget efficiency.
When does Surge Mode activate?
Surge Mode activates automatically when your remaining budget is less than your CPA amount but greater than zero. For example, if your CPA is 10andyouhave8 remaining, Surge Mode activates.
Does Surge Mode cost me more?
Yes, the 3x multiplier means higher CPX and CPC rates. However, Surge Mode allows continued delivery instead of pausing, which may provide better overall value depending on your goals.
How do I avoid Surge Mode?
Monitor your remaining budget regularly and add funds before reaching low-budget thresholds. Set daily limits to prevent rapid budget depletion. Adjust pacing to spread budget more gradually.
Will I lose conversion data in Surge Mode?
Conversion tracking is disabled during Surge Mode, so you won’t see CPA metrics. However, all click and exposure data continues to be tracked normally.
How do I set up conversion tracking for CPA campaigns?
AdMesh provides conversion tracking pixels and webhooks. Add the pixel to your conversion page (thank you page, order confirmation, etc.). For webhooks, configure your backend to send conversion events to AdMesh.
What counts as a conversion?
A conversion is any desired action you define: signup, purchase, trial start, form submission, etc. You configure what counts as a conversion in your offer settings.
Can I track multiple conversion types?
Yes! You can track different conversion types (e.g., free trial vs. paid purchase) and assign different values to each. This helps optimize for your most valuable actions.
How long does it take for conversions to appear in my dashboard?
Conversions typically appear in your dashboard within 1–2 hours of occurring. Real-time tracking is available via webhooks for your backend systems.
How often should I review my campaign performance?
Review performance weekly to identify trends and optimization opportunities. Check CTR, CVR, and ROI. Pause underperformers and scale winners.
Should I test different offer descriptions?
Absolutely! Create variations of your offer and test different descriptions, categories, and CTAs. Scale winners and pause underperformers. A/B testing is key to optimization.
What's the best call-to-action (CTA)?
Action-oriented CTAs perform best: “Start free trial”, “Buy now”, “Learn more”, “Sign up”. Avoid vague CTAs like “Click here”. Match your CTA to your goal.
How do I scale a high-performing offer?
Increase your daily budget gradually (10–20% increments). Monitor performance to ensure quality doesn’t drop. If performance remains strong, continue scaling.
When should I pause an offer?
Pause offers with low CTR/CVR, high CAC, or poor ROI. Give new offers at least 1–2 weeks before pausing. Sometimes offers need time to accumulate data.
AdMesh prohibits offers for illegal products, deceptive practices, and harmful content. All offers must comply with FTC guidelines on endorsements and disclosures. See our Content Policy for details.
Do I need to disclose that my offer is an ad?
Yes! All AdMesh placements are clearly attributed with [Ad] labels. Users know they’re seeing a recommendation. Ensure your landing page is transparent about what you’re offering.
Can my offer appear in any context?
No. AdMesh filters out inappropriate contexts. Your offer only appears in relevant conversations. Your brand is protected from association with harmful content.
Is AdMesh GDPR and CCPA compliant?
Yes! AdMesh is privacy-first (no cookies, no tracking). User data is never shared with advertisers. Conversions are tracked server-side, not client-side. We comply with GDPR and CCPA.
Email support@useadmesh.com with your question or issue. We typically respond within 24 hours. For urgent issues, include “URGENT” in the subject line.
Can I request a feature or provide feedback?
Yes! We’d love to hear from you. Email support@useadmesh.com with your suggestions. Your feedback helps us improve AdMesh.